Privacy Policy

Dialogent, provided by Dialogent Inc. ("we", "us"), provides AI chat agents that businesses embed on their websites to answer questions, capture leads, and book appointments. This policy covers three situations: you have a Dialogent account, you chatted with a Dialogent-powered assistant on a business's website, or you are simply visiting dialogent.io.

If you chatted with an assistant on a business's website

The chat assistant you talked to belongs to the business whose website you were on. That business decides what the assistant does and is the controller of your data; Dialogent processes it on the business's behalf to provide the service. For questions about how the business uses your information, or to exercise your data rights, contact that business — we support them in fulfilling such requests.

On the business's behalf we process:

• Your messages — the conversation is stored so the business can review it and the assistant can respond.
• Contact and lead details— information you submit in a contact form inside the chat, and details you share in conversation (such as your name, email, phone, company, or what you're looking for), which may be automatically extracted from the conversation and organized for the business.
• Conversation insights — aggregated topics such as common questions or objections, derived from conversations to help the business improve its assistant.
• Returning-visitor memory— the assistant may remember relevant details from your earlier conversations on the same website so you don't have to repeat yourself.
• Booking details— if you book an appointment in chat, the details you provide are sent to the business's booking system (e.g. Square) to create the booking.
• Technical data — a browser identifier for your chat session, the page you chatted on, device type, approximate country, and server logs including IP addresses, used to operate and secure the service and enforce rate limits.

You are talking to an AI assistant, not a human, unless the conversation is handed off. AI responses are generated from the business's content and can be inaccurate — confirm important details with the business.

If you have a Dialogent account

Account data: when you sign in we store your name, email, and workspace membership; authentication is handled by Google (Firebase). We keep an audit log of workspace activity and operational logs to run and secure the service.

Your content: agent playbooks, knowledge sources you connect (pages, files, FAQs), widget configuration, and the sessions, leads, and analytics your agents produce are stored so we can provide the service. Your content belongs to your workspace and is never shared across tenants or sold.

Billing: payments are processed by Stripe. We store your plan, usage counters, and a Stripe customer reference — never card numbers.

Integration credentials: credentials you connect (such as a Square access token) are encrypted at rest and used only to perform the actions you enable; they are not shared with our AI model providers.

How conversation content is processed

Agent responses, guardrail checks, and lead extraction are computed by our processing engine. The text needed to fulfil a request — a visitor's question, relevant knowledge excerpts, conversation context — is sent to third-party large-language-model providers, including OpenAI, to generate the response. Under our API agreements these providers do not use this data to train their models.

Service providers

We share data only with providers needed to run the service:

• cloud infrastructure and database hosting providers;
• AI model providers (including OpenAI), for conversation processing as described above;
• Google (Firebase) for sign-in, and Google Analytics on our marketing site;
• Stripe for billing;
• Square, only when a business connects Square Bookings and a visitor books in chat;
• Resend for transactional email (team invites, lead alerts), when enabled.

Cookies and analytics

On dialogent.io we use an essential session cookie for sign-in and Google Analytics to understand site usage. The embedded chat widget stores a local identifier in the visitor's browser to keep the conversation continuous; it does not use advertising cookies or track visitors across unrelated websites.

Retention and deletion

Content and conversation data are retained while the owning workspace is active. Businesses can delete agents, knowledge sources, and their associated data from the dashboard; deleting an account removes its workspace data. Server access logs and database backups are kept for a limited period and then age out. To request deletion — including as a visitor, via the business you talked to — contact us at the address below.

International transfers

The service is hosted on servers located in Canada, so your information is stored and processed there (and may be processed in other countries by the service providers listed above). Where required, we rely on appropriate safeguards for such transfers, such as adequacy decisions or standard contractual clauses with our service providers.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. If you chatted with a business's assistant, direct requests to that business; otherwise contact us and we'll respond within the timelines required by applicable law. You can also complain to your local data-protection authority.

Children

Dialogent is not directed at children and we do not knowingly collect children's data. Businesses must not deploy agents directed at children.

Changes

We may update this policy as the service evolves; material changes will be announced in the dashboard or by email. The date above reflects the latest revision.

Contact

Questions or data requests: privacy@dialogent.io. See also our Terms of Service.