An AI agent that answers from your knowledge base
Connect your docs, FAQs, and website content so your chat agent answers accurately and grounded — not made up. Keep answers correct as your business changes.
TL;DR
Dialogent grounds every answer in your own content: paste a URL, upload a PDF, DOCX, TXT, Markdown or HTML file, or write FAQs. The agent retrieves relevant passages before answering and cites its sources. If the answer isn't in your content, it says so instead of guessing.
Dialogent grounds every answer in your content — docs, FAQs, and website pages. The agent retrieves the relevant passages first, answers from them, and cites the source, so visitors get accurate answers instead of confident guesses.
How does the agent avoid making things up?
Generic chatbots hallucinate because they answer from a general model. Dialogent retrieves the relevant passages from your knowledge first, then answers from them, and can cite the source. If the answer isn't in your content, it says so instead of inventing one — and can escalate to a human when you want it to.
What content can you connect?
- Paste a URL and let it index your site.
- Upload a document — PDF, DOCX, TXT, Markdown, or HTML (a help-center export, a price list, a policies doc).
- Write FAQs for the questions you get most.
The agent also remembers each visitor across conversations, so context builds instead of resetting on every message.
How do answers stay accurate as your business changes?
Businesses change — hours, pricing, policies. Update the source once (or re-sync a URL) and the agent's answers update with it. The dashboard also surfaces the questions the agent couldn't answer, so you know exactly which gaps in your content are worth filling next.
Related guides
- Once it answers well, capture the lead or book the appointment.
- Put the agent on your site with one script tag.
Frequently asked questions
What file types can I upload to the knowledge base?
PDF, DOCX, TXT, Markdown, and HTML files, alongside URLs the agent indexes and FAQ text you write directly. Each agent gets its own knowledge base, and you can re-sync a source whenever the underlying content changes.
How do I know an answer came from my content?
Answers cite their sources — the widget shows a Sources footer under the reply pointing at the documents or pages the answer was retrieved from, so you (and your visitors) can verify where a claim came from.
What happens when the agent doesn't know the answer?
It says so rather than inventing one, and — when you enable escalation in the playbook — offers to hand off to a human. Dialogent also logs these misses as knowledge gaps in the dashboard, so you can see which questions your content doesn't cover yet.
Does the agent remember visitors between conversations?
Yes. Visitor memory is built in: the agent recalls what a returning visitor shared before (scoped to that visitor and agent), so context builds across conversations instead of resetting on every message.
Ready to add an AI agent to your site?
It answers from your content, qualifies leads, and books appointments — no code required.